1. Information we collect
- Profile basics: name, email, age range, and cultural or wellness preferences you choose to share.
- Engagement insights: how you navigate the app, programmes you explore, and the features you interact with.
- Device and technical data: browser type, device identifiers, and IP address to help us keep the platform secure.
- Community touchpoints: stories, check-ins, or forms you submit, including contact messages and waitlist notes.
2. How we use your information
- To personalise wellness journeys, recommendations, and reminders that resonate with your lifestyle.
- To communicate updates, respond to questions, and share the occasional love note about new features.
- To improve Iki through analytics and research—always aggregated or anonymised whenever possible.
- To keep the service safe, detect misuse, and comply with legal requirements in the regions we operate.
3. When we share data
- Trusted partners that power core services (e.g., secure hosting, payment gateways) under strict agreements.
- Professional advisors or legal authorities when we must respond to legal processes or protect community safety.
- With your explicit consent for optional experiences, collaborations, or third-party integrations you enable.
- We never sell personal data. Ever.
4. Your rights & choices
- Access & export: request a copy of the personal data you have shared.
- Correction: update inaccurate or incomplete information directly in the app or by contacting us.
- Deletion: close your account or email support@ikiwellness.com for a speedy wrap-up—usually within five business days.
- Opt-outs: manage marketing preferences or withdraw consent without impacting essential services.
5. Data retention & international transfers
- We retain personal data only for as long as it is needed to deliver services, meet legal obligations, and resolve disputes.
- Anonymous analytics may live longer to help us understand trends without identifying you.
- Iki is proudly Kenyan with a global community. When data travels, we apply protections aligned with the Data Protection Act (Kenya) and comparable global standards.
6. Safeguards & incident response
- Encryption, access controls, periodic security reviews, and employee training keep your information safe.
- If an incident ever threatens your data, we will notify you promptly with transparency about what happened, what we are doing, and how you can stay protected.